Some have asked how we do our mail and we use Escapee mail service and since they explain it very well I thought I would share this article with you.

Escapees Mail Service – A Virtual Tour


The Escapees Mail Service is actually three separate operations: the operators who answer your calls and process your mail-forwarding instructions; the package desk where packages are received, catalogued, and forwarded; and the mailroom where incoming mail is sorted and filed, then later pulled and packed to be forwarded based on members’ instructions.



There are four mail service operators on duty from 8am-5pm, Central Time. They answer calls from mail service member-subscribers. They record your forwarding instructions, make updates to your mail service profile, or re-direct your call to someone else at National if you require additional help or information.



The package desk is staffed by Pat Emmons and Sandra Snook . They’ve received and forwarded many unusual items, including bus tires, refrigerators, and satellite dishes. Is it okay to receive items like this through the mail service? Yes! The key to a happy ending for your packages is speedy retrieval! When you’ve ordered something unusual or large or fragile that might require special handling, please call in for prompt forwarding. This busy package desk processes an average of 22,000 packages a year.



The highlight of the mailroom tour is Howie! Howie is a state-of-the art mail sorting machine that makes the work of the human sorters and filers much easier. (The machine is named Howie because, when we bought it, we wondered, “How are we going to pay for this?”) Every morning a huge semi-truck full of mail pulls into the parking lot and unloads over 2,500 tubs and trays of mail. Howie sorts this load into PMB and mail box numbers. The filing staff hand-files the sorted mail into the appropriate “boxes” in the main section of the mailroom. Filing begins early in the day and continues until noon. As mail-forwarding requests come in from members, the filed mail is pulled and prepared for forwarding. While many aspects of the mail service operation are computerized, there is a very human touch to the entire process.



The Escapees Mail Service is the largest, and we think the best, of its kind in the US. We have 10,650 member subscribers. In 2004, the Escapees Mail Service handled 7,471,456 pieces of mail! Yes, that’s more than seven MILLION pieces of mail. Something to be proud of!



The Escapees Mail Service number is 1-800-231-9896.